These terms and conditions are provided by World of Wonder Nursery (referred to as ‘us’, ‘our’ or ‘we’ in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions.
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.
Description of Products
Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. Price savings are evaluated on prices charged for previous 30 days or manufacturer’s suggested retail price.
Returns Policy On Receipt of the Goods
If you are in any way unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:
- All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to World of Wonder within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.
- Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem, if, when signing to accept delivery, you could write Box damaged on the delivery record.
- Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement of refund at no extra cost to you.
- If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage. Products returned incomplete, damages or used by the customer will not be accepted.
We regret that we cannot offer refunds on mattresses, or assembled furniture unless faulty. When ordering assembled furniture please check that access to your premises will accommodate delivery. Any returns accepted by us will issue a credit note or refund to the customer, only after inspecting the returned item. Only the price of the returned product will be refunded. Delivery and shipping costs will not be refunded.
WARRANTY- FAILURE WITHIN THE GUARANTEE PERIOD
Proof of purchase must be supplied before warranty repairs can be accepted. Where products fail during the guarantee period, World of Wonder will on inspection, if the fault is confirmed to be due to a manufacturing fault, arrange repair (or replacement if the product cannot be repaired). If however the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the cost.
For products which sustain accidental damage we will be happy to provide a quote for repairs to the product. In these circumstances you will be responsible for meeting any carriage charges.
All products sold on this site comply with either EU or UK safety regulations.