These terms and conditions are provided by World of Wonder (referred to as ‘us’, ‘our’ or ‘we’ in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions.

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on our website. We reserve the right to close any of the website at any time, and to amend or correct any website content, with or without prior notice.

Description of Products

Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. Price savings are evaluated on prices charged for previous 30 days or manufacturer’s suggested retail price or original retail prices. Prices quoted on this website are for guidance only and may vary from prices charged in-store.

 

Delivery 

Delivery Charges are as follows:

  • €4.99 for items weighing less than 30kg.
  • €9.99 for some bulky items
  • €19.99 for items weighing over 30kg.

The relevant delivery charge will appear at time of payment.

Orders are delivered within 1 – 3 working days. Delivery is Monday to Friday, excluding public holidays. Any orders placed after 12pm Friday and over the weekend will not be dispatched until Monday excluding Public Holidays. This is only a guideline, World of Wonder are unable to take responsibility for any delivery delays which are outside of their control.

Occasionally orders may arrive in separate packages at different times. If you find your order has only been partially sent, do not worry, the rest of your order will arrive shortly!
Due to the current Covid-19 situation, some courier services are experiencing some delays which may see your parcel delivery take a little longer than usual. We apologize for any inconvenience.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 5 days. 

It is the responsibility of the customer to ensure there is someone at the delivery address to sign/accept the parcel. If no one is present the courier may deliver the goods to a neighbour or leave in secure place. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website.  Notification of such failures must be made within 3 working days from the “date of delivery”. Failure to raise a query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

Stock Outs

Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out and a refund will be processed immediately. If the item out of stock is part of larger order, all other goods will be dispatched.

 

Returns & Refunds

All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to info@worldofwondertoys.ie within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.

We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.

If you no longer need the item(s)

We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 30 days from receiving the item(s). 

All returns must be accompanied by Returns form. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

You can return your items purchased online to any of our stores (Link to Store locator) or by post/courier service (such as https://www.parcelconnect.ie/). We recommend using a tracked service, until the parcel is received by us it remains your responsibility. Remember to include your Returns Form  for quicker processing.

 

Return address

World of Wonder

Unit 23 Northpoint Retail Park

Cork T23 N297

 

Refunds for online returns cannot be issued through the store because of the difference in payment system.  When returning your item to the store, the store will confirm with our web team who will process the refund.

For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product. We will normally process your refund within 5 working days from receiving your return. Refunds are made using the same form of payment as used to make the original transaction. Please note this is longer than we would like to take, but due to the current COVID19 situation please allow us a little extra time.

We ask you to ensure your unwanted product is complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). Please return the item(s) with the original box, packaging and accessories.

In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.

If you receive a faulty item(s):

 

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

You can return your items purchased online to any of our stores or by post/courier service (such as https://www.parcelconnect.ie/). We recommend using a tracked service, until the parcel is received by us it remains your responsibility. Remember to include your returns slip for quicker processing.

Please see return address below:

Return address

World of Wonder

Unit 23 Northpoint Retail Park

Cork T23 N297

 

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost. Should a customer fail to settle cost of reshipping, item(s) will be destroyed after 30 days, from the date of notification.

We suggest that before you return an item as faulty, ensure you have checked the batteries, please note that all toys work best with alkaline batteries.

 

If you receive your item(s) damaged:

We and our couriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage,please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS  info@worldofwondertoys.ie 

We shall arrange a collection of damaged items. Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. 

If the correct product is ordered & the wrong item(s) delivered:

Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.

We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will arrange collection.

Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.

  1. The item supplied does not match the item described on the invoice.
  2. The Product Supplied does not match the details shown on the Web Site.

 

Refunds are processed within 5 working days on safe receipt of the item(s), using the same form of payment as the original transaction. Please note this is longer than we would like to take but due to the current COVID19 situation please allow us a little extra time.

We ask you to ensure that the unwanted product is complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). Please return the item(s) with the original box, packaging and accessories.

In the unlikely event of there being any problems concerning the returned item(s) or the processing of a refund we will endeavour to contact you as quickly as possible.